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Contact & Complaints — WhiteKnight Academy

Scope — where this applies. This document covers WhiteKnight Academy as a whole: both the public website at whiteknight.academy and the learning platform at analytics.whiteknight.academy. Where it refers to "the Site", "the Service", or "the Platform", it means both unless a specific one is named.

Effective date: 2026-07-02

Contact & Complaints

How to reach us

Purpose Write to Typical response time
Anything general contact@whiteknight.academy 1–2 business days
Privacy and data questions (GDPR / CCPA / PIPEDA) privacy@whiteknight.academy See "Privacy response times" below
Safety concerns about a child, a coach, or any user behaviour contact@whiteknight.academy (mark "safeguarding" in the subject) 1 business day for acknowledgement
Security issues (suspected breach, vulnerability) security@whiteknight.academy 1 business day
Legal notices (takedowns, subpoenas, formal correspondence) legal@whiteknight.academy Per statutory timings

By post (if you prefer paper):

TheBroda sp. z o.o. ul. Wierna 12 Warszawa, Poland Attention: Privacy / Safeguarding / General as applicable.

In-app: a "Report a concern" button is available in the lesson room, homework views, and the help menu. It routes to the same team as contact@whiteknight.academy.

We do not publish a general support phone number during the beta period.

How to complain

If you are unhappy with something we have done — or failed to do — you can complain. Complaining is free and will not cause us to treat you less favourably.

Step 1 — tell us

Write to contact@whiteknight.academy and we will:

  1. Acknowledge within 1 business day.
  2. Investigate — we may ask you for more detail; we will explain what we are doing.
  3. Respond with a decision. For most complaints this takes up to 15 business days; for privacy-rights complaints the statutory deadlines below apply.
  4. Tell you what to do next if you are not satisfied.

You can always escalate to the external bodies below; you do not have to use us first.

Privacy response times (statutory)

  • EU / EEA residents (GDPR Art 12(3)): 1 month, extendable by 2 months for complex requests with notice.
  • California residents (CCPA/CPRA §1798.130): 45 days, extendable by 45 days with notice.
  • Canadian residents (PIPEDA s.8 / Quebec Law 25): 30 days.
  • Parental requests about a child's data (COPPA FTC guidance): "reasonably timely" — we aim for 10 business days.

If more than one timeline applies to your situation, we apply the shortest.

Step 2 — escalate to a regulator or court

You can complain directly to the supervisory authority competent for your jurisdiction, without asking us first.

Poland and EU / EEA

United States

Canada

Safeguarding concerns — please do not delay

If your concern is about the safety or welfare of a child on WhiteKnight Academy, please contact us the moment you are aware. Do not wait for certainty — we investigate early-stage concerns in the same way as confirmed ones.

In an emergency (a child is in immediate danger): call local emergency services first — 112 in the EU and Ukraine, 911 in the US and Canada — and then tell us.

Suspected child sexual abuse material:

Intermediary-service complaints (DSA Art 20–22)

If a decision of ours affected you as a user — for example, content you posted was removed, your account was restricted, a report you made was closed — you can appeal to us within 6 months under the Digital Services Act. Your appeal will be reviewed by a person who did not make the original decision. Write to legal@whiteknight.academy and mark "DSA appeal".

Out-of-court dispute settlement

For consumer disputes that we cannot resolve between us, you may use:

  • EU ODR platform (for online contracts): https://ec.europa.eu/consumers/odr/
  • Certified out-of-court dispute-settlement bodies listed under the DSA at https://ec.europa.eu/ once designated for our type of service.
  • Polish Rzecznik Konsumentów at your municipal office.

Using an out-of-court path does not waive your right to go to court.

Accessibility

If any of the methods above are not accessible to you (e.g., because of a disability), please tell us at contact@whiteknight.academy and we will find an alternative that works.

This page is maintained by TheBroda sp. z o.o., ul. Wierna 12, Warszawa, Poland. KRS 0000677402, NIP 5242831345, REGON 367267919. Full details in our Privacy Policy and Terms of Service.

Effective date: 2026-07-02 · TheBroda sp. z o.o. · KRS 0000677402, NIP 5242831345Back to site →