WHITE KNIGHT ACADEMY • SUPPORT
Frequently Asked Questions
Everything you need to know about online chess lessons, membership plans, scheduling, and learning progress.
Quick answers
What is White Knight Academy?
White Knight Academy is an international online chess training platform connecting students with professional coaches across time zones.
Who is it for?
Our core program is built for kids aged 5–14 (beginner → advanced), and we also welcome adults. Adults join separate groups to keep pacing and topics aligned.
How do lessons work?
We run weekly 50-minute small group lessons (up to 4 students) with a flexible curriculum and coach feedback.
What platform do you use?
Most lessons are hosted on Google Meet. Zoom may be used as a backup or for special sessions.
What languages do you teach in?
We guarantee: English (EN), Ukrainian (UA), Polish (PL).
Do you offer a Trial Class?
Yes — Trial Class is the easiest way to test our format and get a quick level recommendation.
Getting started (beginners & placement)
My child doesn’t know how pieces move. Is that okay?
Absolutely. We have beginner lessons that start from the basics (including how each piece moves).
How do you place a student into the right group level?
We use a simple placement flow: a short check (chat + quick tasks / trial lesson) and then we recommend the best-fitting level.
Can friends join the same group?
Yes — if their level and schedule match. If levels differ, we’ll recommend separate groups so everyone progresses.
Do you teach adults?
Yes. Adults are placed into separate groups (or formats) depending on level and goals.
Lessons & curriculum
Do you have a structured curriculum?
Yes. We follow a 7-level curriculum (beginner to advanced) and students move up based on skills, not time.
What does a typical lesson look like?
Warm-up → main topic → guided practice (puzzles/positions/games) → feedback and a simple practice plan.
Is it only theory?
No. Practice is a major part of learning — we use short games, themed play, and training tasks.
Do you run tournaments?
Yes. Tournaments and structured competitions help measure progress and keep students motivated (including rating-based formats where applicable).
Groups, progress & quality
Why small groups?
Small groups keep lessons interactive: each student gets attention, feedback, and time to play.
How do you measure progress?
We track attendance and skill checkpoints (baseline → mid → final), and we use tournament/rating signals where relevant. Parents and schools can receive clear progress updates.
How do you ensure lesson quality?
We apply minimum lesson standards, collect feedback, and monitor outcomes over time. In the future, quality and reporting will be supported by platform analytics and AI tools.
Schedule & calendar
When are lessons held?
Our lesson calendar shows available weekly sessions and time slots.
How often do students learn?
Most groups follow a weekly rhythm (up to four sessions per month).
Missed lessons & rescheduling (standard policy)
What if we miss a lesson?
Group lessons are reserved seats with a live coach, so missed lessons are not refundable.
Can we reschedule a missed group lesson?
We don’t guarantee make-up lessons. However, if you notify us at least 24 hours in advance, we may offer a courtesy make-up option (joining another group of the same level) if a seat is available. Make-ups are limited (to keep groups stable).
Do you provide recordings or lesson replays?
No — lessons are not recorded.
What if the academy cancels a lesson?
If we must cancel, we will reschedule the session or provide an appropriate credit/replacement option.
Membership, cancellation & refunds (standard policy)
What membership types do you offer?
We offer Monthly and Yearly memberships.
Does the Yearly membership auto-renew?
No. Yearly membership does not renew automatically.
Can I cancel anytime?
Yes. You can cancel at any time. Cancellation takes effect at the end of the next billing month (one additional month is charged after your request). This ensures stable group planning and coach scheduling.
Do you offer refunds?
In general, we do not offer refunds for missed classes or partially used periods. If you cancel, you keep access through your active paid period.
Are there any exceptions?
If you have serious technical issues that prevent you from accessing lessons, or a special situation, contact support — we review cases individually. (Many education providers apply a short initial cancellation window; however, live tutoring commonly becomes non-refundable once sessions begin.)
Privacy & recording policy (kids-first)
Do you record lessons?
No. Lessons are not recorded.
Can a parent request a recording?
In rare cases, we may consider it only with written consent and clear privacy rules. For marketing or promo recordings, we always collect explicit permissions in advance.
Inclusion, scholarships & school coupons
Do you offer free lessons for children with fewer opportunities?
Yes — if we receive grant funding, we plan to provide free access for:
children with limited mobility,
children of refugees affected by Russian aggression,
children from remote villages with limited access to clubs.
How will the scholarship program work?
We will have a dedicated page where families can apply. Access is provided after moderation and verification (to keep the program fair and sustainable).
Do you work with schools?
Yes. Schools can receive discount coupons for our lessons, which students can redeem on our website.
AI on the platform (how we use it)
Do you use AI?
Yes — we plan to use AI to improve learning and operations, for example:
faster search across learning materials (“find the right topic in seconds”),
smarter group matching (level + age + language + schedule),
quality monitoring (based on outcomes and feedback, not recordings),
automated statistics and progress summaries for students and parents,
personalized practice recommendations (what to train next).
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How can I contact you?
Use the contact form on our website, and we’ll respond as soon as possible.